In the future, customer retention in the automotive industry will not depend on the product itself but on the overall experience from the product and service. In light of this, the automotive industry is undergoing massive change. New services and digital business models have to be created. IT is turning into a key product component and through this is changing its position from that of an enabler to a shaper. These challenges cannot be mastered without constantly getting to grips with new technological developments while at the same time staying connected to the “old world“. Additionally, companies need to decide whether particular solutions are doable or too risky. This requires a high level of quality knowledge, an extremely fast pace of learning, as well as a lot of experience with the technologies used and existing solutions. We have all these competencies. As a long-standing partner of different automobile manufacturers, we have realised various digital implementations. We can combine our 15-year experience in the automotive and telematics industry with an agile way of thinking and working as well as innovative technologies. That way we are able to develop a solid foundation for your new services and business models.
The leading supplier of premium products and premium services for individual mobility worldwide
Driver assistance systems present various additional product values for the user. This is enabled by a variety of back end components. To check performance and functionality, and to analyse errors, more than 60 million log entries are generated each day by using the service; in total, over 3.5 TB of log entries for approx. 4 weeks and 80 components. Analysing errors efficiently and effectively is no longer possible with the standard technologies. Therefore, analysis tools based on innovative open source technologies must be provided for processing large volumes of data with an easy-to-use web interface.
iteratec designed and implemented a secure, high-performanc,e and easy-to-use three-layer log analysis system.
The added value
Thanks to the new Cockpit, it is now possible to conduct error analysis in the Telematik back end based on all of the stored data. Due to efficient full text searches of hundreds of millions of entries, error analysis can be conducted more quickly.
The search mask and results are presented in a user-friendly way to allow for goal-orientated work.
Direct automated requests are met via the residual interface. Direct access to Elasticsearch also allows complex big data analytics with log data.
The customers is a leading supplier of premium products and premium services for individual mobility worldwide
The customer advertises a completely new generation of vehicles and mobility services. In order to ensure the same level of customer satisfaction for these products and services as for the traditional combustion engines, various new components had to be designed and developed for the telematics backend. The main challenge was the implementation of the complex calculations and algorithms (e.g. charging status, remaining distance), which had to match the individual vehicle implementations. Additionally, a key task was to satisfy the high level of performance requirements in connection with the stability of the implementation.
The high level of volume requests to the backend required the development to be focused on efficiency and stability.
The added value
With the introduction of the new vehicle technology innovative services were provided for the use of electric vehicles. They enable customers to fully control the charging process and routing of their vehicles via smart phone apps and portals. Thanks to a complex driving style analysis the customer can learn to use the vehicle even more efficiently. Additionally, customers can compare their own driving styles with the rest of the community. If any problems arise during the charging process, the customers are alerted via a push notification in order to be able to act more quickly.