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ACCIDENT CLAIMS MANAGEMENT

First-class support for Audi customers

Extended support from Audi in the event of damage

In the event of damage, Audi drivers can access extended support from Audi. To ensure this support is provided as effectively as possible, our software system first manages the collection of customer and vehicle data. The system then coordinates the process between the call centre, the customer portal and service partners.

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The challenge

The technical challenges include:

  • the handling of sensitive customer and vehicle data
  • use by a wide variety of groups: drivers, call centre staff, service partners, Audi and other brands within the VW Group
  • an international roll-out with different application environments in each country
  • expansion into a solution for multiple Group brands
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Our solution

We are developing the application using an agile approach within a full-stack team, and are designing the concept, implementation and operation in line with the BizDevOps model. Key aspects include:

  • Integration and aggregation of a wide variety of backend services for customer and vehicle data from Audi and VW
  • Seamless integration with existing customer and dealer applications
  • active involvement in the further development of the cloud platform to optimise it for sophisticated services
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The added value

Through our approach, we work together with the specialist department to generate added value in a targeted and rapid manner. The excellent technical foundation enables subsequent expansion based on feedback and within the context of the overall system. In this way, the system’s contribution to value creation increases continuously.

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