DEVELOPMENT OF A 360° CUSTOMER DASHBOARD

Neumünster Municipal Utilities

A unified view of the customer

With the new 360° Customer Cockpit, Stadtwerke Neumünster aims to provide its staff with a consistent, cross-divisional view of the customer.

The challenge

At present, customers from various sectors are managed in different software systems. Due to this lack of uniformity, it is not possible to achieve an integrated view of the customer without an additional software solution.

Integration of the various sector-specific systems
Unified view of the customers of the new ‘business partner’ entity
Analytical functions for marketing purposes based on business partners

Our joint agile ‘Cockpit Project’ was carried out on an equal footing, with a great deal of commitment, a strong focus on finding solutions and to a high standard. The agreed budget and timeframe were adhered to.
Even during day-to-day operations, we can always rely on the agreed support from iteratec!

Frank Wede, Partner Manager at Stadtwerke Neumünster

Our solution

Structure of the 360° Customer Cockpit
Responsive design for convenient use on mobile devices
Integration of numerous interfaces, file-based, via REST, SOAP and databases
Iterative and agile approach based on SCRUM
UX design support for intuitive user guidance
Iterative development with a high degree of test automation
Mapping of identical and similar customers to a single business partner

Advantages of the 360° cockpit

The 360° Cockpit stands out thanks to its robust, scalable architecture, which enables the integration of future software systems. Development is carried out iteratively, which means adjustments to the project scope can be easily accommodated. Iteratec provides the full SCRUM team, comprising the SCRUM Master, Product Owner and development team.

As Iteratec covers virtually the entire functionality of the cockpit through automated testing, a high standard of quality is consistently maintained.

For Stadtwerke Neumünster, the MVP already provides a central view of business partners.

Further information can also be found on our blog.

Technologies and methods used

About SWN

DEVELOPMENT OF A 360° CUSTOMER DASHBOARD

A unified view of the customer

The challenge

Our solution

Advantages of the 360° cockpit

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