Audi drivers can take advantage of extended support from Audi in the event of a claim. To ensure this support is provided as effectively as possible, our software system first manages the collection of customer and vehicle data. The system then coordinates the process between the call center, the customer portal, and service partners.
Technical challenges include:
We develop the application using an agile approach within a full-stack team and designing the concept, implementation, and operation based on the BizDevOps model. Key aspects include:
We work with the specialist department to generate added value in a targeted and timely manner. Our excellent technical foundation enables subsequent expansion based on feedback and within the context of the overall system. As a result, the system’s value-adding contribution continues to grow.
A microservices-based web application on a cloud platform
AUDI AG is synonymous with sporty vehicles, high-quality craftsmanship, and progressive design—embodying the motto “Vorsprung durch Technik.” The Audi Group is one of the most successful manufacturers of automobiles in the premium segment.
To play a leading role in shaping the transition to a new era of mobility, the company is implementing its strategy step by step.
